Memorial Shop - Terms & Conditions of Sale
How we process your order
When you place an order with us, you will receive an email summarising your order and your instructions to us. If you do not receive this email within a few minutes of placing your order, please check your spam or junk mail folder. If you have still not received this email, which is our acceptance of your order, then please contact us immediately by telephone 041-6849801 or email firstname.lastname@example.org
If, after we have accepted your order, we find any reason as to why we are unable to complete it, we will contact you by email or telephone immediately, cancel your order and refund you accordingly.
Orders are processed only when payment has been authorised. Once your order has been processed and despatched by us, we will send you an email confirming that this has been done.
Our Memorial Gift Shop service is available for delivery to the Republic of Ireland and Northern Ireland, Monday-Friday only. We do not deliver on weekends or Bank Holidays. We aim for same day order despatch, which means that orders received before 3pm Monday-Friday, will be processed and despatched on the same day. Where same day despatch is not possible, such as in the case where a piece is made to order, the order processing time will be indicated in the product description.
Depending on the product being despatched, we use either An Post or a reputable national courier. Delivery is dependent on volumes of postal traffic at any time and usually takes a few days from placing the order to receiving the delivery.
Some items qualify for free shipping and selling prices include VAT at the applicable rate.
We have made every effort to ensure that the products available for sale in our Memorial Gift Shop are fairly and accurately described, that the images are a true representation of the products and that the packaging ensures safe carriage. However, if on receipt of the ordered goods, you find a fault with, or damage to, the product, you may return it following ourâ€¯returns procedure explained below.
- Call us on 041-6849801 or email email@example.com to let us know why you are unhappy with your purchase (you will need your order number from your email confirmation)
Returned items must be:
- returned within 30 days of receiving them
- in the condition you received them and unused
- accompanied by your proof of purchase (your email payment confirmation).
Please return by standard post (An Post / Royal Mail) to:
We will refund the cost of the product in full and we will refund standard rate postal charges (An Post / Royal Mail) for returned goods. Your refund will be credited back to you using the original method of payment and referenced Gradam Communications Limited.
For queries relating to the status of any order, you can contact us on firstname.lastname@example.org or telephone 041-6849801.